⚠️ There are now 2 versions of OneClickUpsell. If the app was installed from the Shopify App store, you’re using the OneClickUpsell Native version which has a blue/orange color scheme. For the OCU Native knowledge base click here.

Q: What else do I need to operate OneClickUpsell?

A: You only need a Shopify store and an account with one of the supported payment processors listed below (And in order to use the post-purchase email sequence, you will need some sort of Email Service Provider or CRM).

Q: Will OneClickUpsell work with Shopify Payments?

A: No, the application will not work with your existing Shopify Payments account. You will have to sign up for a separate payment processor account(s).
Currently for credit card processing, we support Stripe, Braintree (which also has a PayPal option), Authorize.net, NMI and PayPal Payments Pro (US). 

There are also two PayPal options available;  PayPal Express Checkout (uses Reference Transactions) and PayPal Checkout (doesn't use Reference Transactions) as well as an Amazon Pay integration.

Note: You will not be charged any extra fees by Shopify for not using Shopify Payments because OCU uses its own checkout.  Shopify only charges a 2% fee when using their checkout and a payment processor other than Shopify Payments.

Q: Does OneClickUpsell work with "Dynamic Checkout Buttons"?

A: No. OCU does not work with Dynamic Checkout Buttons on a Product Page or on the Cart Page, with the exception of Amazon Pay which works from the Cart Page if you've enabled the integration.

Q: Does OneClickUpsell have an Abandoned Cart feature?

A: Yes it does! OCU's abandoned cart feature works with the following CRMs:
ActiveCampaign, Aweber, GetResponse, InfusionSoft, Klaviyo, MailChimp, Ontraport and ConvertKit

Q: Will OneClickUpsell work with PayPal Express Checkout?

A: Yes it will! You just need to enable our integration.
*Note: A PayPal Business account with Reference Transactions enabled is required. If you're unable to get Reference Transactions enabled, use our PayPal Checkout option instead.

Q: What is the total cost of OneClickUpsell?

A: The application is either $67 for a OneClickUpsell Essential monthly subscription or $97 for a OneClickUpsell Pro monthly subscription, plus 2.5% of upsell revenue (sales made through an upsell/downsell offer). We also have annual subscriptions available for each type (get 2 months free!)

Q: If someone doesn’t want the upsell, can I lose my sale?

A: No, the offer is made only after the customer has completed their purchase.

Q: If a customer closes their browser window after completing their initial order and doesn't accept any post-purchase offers or reach the OCU thank you page, will the order still be processed?

A: Yes! The order will be processed up to that point whether or not a customer closes the browser window or doesn't make it to the thank you page.

Q: How will the offer product sequence be presented to my customers post-purchase?

A: The upsell offers will be presented sequentially if the customer continues to accept upsell offers. If they decline the first upsell offer, the first downsell offer (optional) will be presented. If they decline the second upsell offer, the second downsell offer (optional) will be presented. If either the first or second downsell offers are accepted or declined, they will be taken to the Thank You page.

Q: Should I Purchase OneClickUpsell if I have a new website?

A: Absolutely! You want to get the full value from every one of your customers.

Q: What will I need for the email sequence?

A: Some sort of Email Service Provider (ESP) or Customer Relationship Management (CRM) software.

Q: Will I receive tech support?

A: Yes! You will receive full email tech support while you are a subscriber.

Q: Do I need a developer or designer?

A: No, all customization is easily done through the WYSIWYG editor.

Q: Is OneClickUpsell mobile responsive?

A: Yes, in addition to desktops and laptops, it works on tablets and smartphones.

Q: What if I am unhappy with the application?

A: OneClickUpsell comes with a 30-day money back guarantee.

Q: What is the difference between an upsell and a downsell?

A: In this context, an upsell is a product you offer your customer after their purchase; a downsell is a product of a lower price you offer after an upsell is declined to give your customer a lower-priced option.

Q: What is an upsell Tag?

A: An upsell Tag is what you use to connect a product with an Upsell Funnel. Once you’ve created an Upsell Funnel — an offer or series of offers — you apply that funnel's upsell Tag to a store product to associate it with that funnel. The product you apply the tag to is also known as a "trigger product" for the funnel.

Q: Will Shopify Discount codes work with OneClickUpsell?

A: Yes, Shopify Discount codes will work with OneClickUpsell for the initial order. Upsell/Downsell offers will not be affected and have their own built-in discount options that can be added.

Q: Will Fulfillment by Amazon (FBA) work with OneClickUpsell?

A: Yes, Fulfillment by Amazon (FBA) will work with OneClickUpsell automatically. If you're planning to upsell your customers more of what they just bought, then you'll want to enable the support for Fulfillment by Amazon (FBA) in the Preferences > 3rd Party Apps Support section as well.

Q: Can I use OCU on multiple Shopify stores?

A: One purchase of OneClickUpsell is good for use on one Shopify store. If you would like to use OneClickUpsell on multiple stores, you will need to purchase multiple licenses. (When obtaining multiple licenses, make sure each license is purchased using a unique email address.)

Q: Can I use OneClickUpsell to offer upsells on subscription products?

A: Yes, we are now working with the ReCharge app so you can offer upsells on subscription orders or offer subscriptions as upsells on one-time purchase orders.

Q: Does OneClickUpsell work on eCommerce platforms other than Shopify?

A: No, OneClickUpsell is an application exclusively for the Shopify platform.

Q: Do Shopify Gift Cards work as a payment method for OneClickUpsell orders?

A: No, not at this time. But, you can offer Shopify Gift Cards as upsell offer products.

Q: If a discount code is entered during the OCU app's checkout page that then qualifies the order for free shipping, will the customer receive the free shipping?

A: Yes, the OCU checkout will dynamically update the shipping options after a Shopify discount code is entered.

Q: If I have PayPal or Pay with Amazon payment buttons on my cart page, will the OneClickUpsell app be bypassed if chosen by my customers?

A: The OCU app is bypassed when clicking on the PayPal button on the cart page. OCU checkout is shown when clicking on the Amazon Pay button on the cart page, if the integration is enabled.

Q: How do I process refunds for OneClickUpsell orders?

A: Processing refunds for OCU orders can be done either using our one-step or two-step refund process. 

  • Use the one-step method if you need to refund the checkout payment or an upsell/downsell offer. 

  • Use the two-step method if you need to refund an exact amount or partial refund from the order I.e. the shipping cost. You will have to process refunds in the connected payment gateway first (to refund the customer) then in Shopify (to make the reporting/inventory accurate).

Q: Will my customers receive their shipment tracking numbers as usual for OneClickUpsell orders?

A: Yes they will!

Q: How is shipping cost calculated for OneClickUpsell orders and offer products?

A: The shipping cost for the upsell products equals the difference between the shipping cost for the initial cart order and the order with the offers included.

For example: If the initial order's shipping cost is $10 and the order with the offers included is $15, then the shipping cost for the upsell product itself is $5.

This is the price we're using for the offer page to show the final price of the upsell product to your customers. 

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