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Each SMS/MMS message you send requires a certain cost, depending on the message length and content included. In the Balance section, you can quickly see your Current Balance as well as Add funds if needed.

What's the Difference Between SMS vs MMS?

The most simple way to understand the difference is that SMS refers to text messages, while MMS refers to messages with a picture or video I.e. when you include an Image or GIF in your message, it becomes an MMS. If not and you're only sending text and/or emoji, it is an SMS.

  • 1 SMS = 160 symbols/characters. 1 SMS costs ~ $0.013
    πŸ“1 message can contain several SMS

  • 1 SMS w/emoji = 70 symbols/characters
    πŸ“Emojis take 2-9 characters each πŸ˜ƒ

  • 1 MMS = 1,600 symbols/characters. 1 MMS costs ~$0.046

In the Message Editor, we include a character counter and estimated cost for sending the message.

For SMS messages w/emoji it will show like this:

For MMS messages (includes an Image or GIF), it will show like this instead:

By Enabling the Auto Recharge option, we will automatically add more credits if your balance falls below a certain threshold. In this way, you don't have to worry that you will run out of credits and that your messages will not be sent. You can always change it in Settings as desired.

In the following example, $50 will automatically be added when the balance falls below $20. The maximum amount that will be spent each month is set to $300:

πŸ“All transactions are secured by Shopify. When Shopify bills you for the month, it will include the Kinnekt app subscription price + money spent on auto-recharge of account balance for that month.

Make One-Time Payment

To make a One-Time Payment instead, select that option and the desired amount from the dropdown menu. Then click the "Pay via Shopify" button:

You will then be redirected to a Shopify "Approve Charge" screen to approve the charge. Once the charge is approved, your Kinnekt account balance will update accordingly.

πŸ“Only the Store Owner listed in the Settings > Account section of the Shopify admin can approve this charge.

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