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*Q: What are the most common possible reasons why no Post-purchase offers would be shown for an order?
A: The most common reasons are outlined below:
You're using a payment processor that doesn't support post-purchase offer functionality which at this time is any method other than a "direct" Credit Card payment method on Shopify Checkout, Shop Pay or PayPal Express digital wallet payment methods.
Your store uses Multi-currency and the order is paid for in a currency other than your "Store currency" set in your Shopify admin.
The order was paid for using a Gift Card, COD (Cash on Delivery) or it was a $0 (free) order.
You've installed another post-purchase offer competitor app before OCU and you still have both apps installed. To have OCU work, select "One Click Upsell - Zipify OCU" as your active Post-purchase app in your Shopify admin "Checkout" settings. More details here
The Shopify Platform is under extreme load and there is a delay in order creation. In these scenarios, post-purchase pages won't be shown, even if the request for the post-purchase page was properly made.
*Q: Does OCU work with 3rd Party Fulfillment Apps or Services that fulfill the order immediately (auto-fulfillment) after it's created?
A: Yes! Due to the "Fulfillment Holds" update applied by Shopify on May 3rd, 2021 OCU should now work smoothly with those 3rd party fulfillment apps and services. More details
The fulfillment status for orders that show post-purchase offers on Shopify Checkout will be set to "On hold”, to prevent these orders from being fulfilled while buyers are still interacting with the post-purchase offer(s) for their order. The hold will be lifted when the buyer reaches the Shopify Thank You Page, or after one hour after checkout completion.
This change should have essentially no impact on any 3rd party fulfillment apps using the Shopify Order Fulfillment API. However, fulfillment apps that consume some other API (Order API, etc) to work will not be able to fulfill orders while they have "On hold" status. Using the order fulfillment API is strongly recommended, but if that’s not possible for your 3rd party fulfillment provide to do, then retrying the fulfillment after the one hour has passed is the recommended workaround.
*Q: If I use a Discount App that auto-applies a discount code on Shopify Checkout, will that work correctly with OCU.
A: Yes and no. There is a pre-purchase upsell incompatibility issue between OCU and these types of apps (Vitals, Revy, Route, etc) because they work with cart updating and discounts. We suggest to use either OCU pre-purchase upsells or a different bundle/pre-purchase app instead for pre-purchase offers on your store. You can still use one click Post-purchase upsell offers and the TY Page offer in both cases.
If you use one of the above mentioned apps for pre-purchase (or any other discount app that doesn't auto-apply the discount at Shopify Checkout correctly) and won't be using OCU pre-purchase or the Skip Cart Page feature included in OCU, then you won't experience any incompatibility issues.
A: No. Code customizations applied to the checkout.liquid file will not be inherited by the post-purchase page(s).
Q: Does OCU work with a "headless" Shopify build and implementation?
A: Yes and no. OCU post-purchase and TY Page offers will work with a headless implementation, since they're an extension of Shopify Checkout. Pre-purchase offers won't work though, as that offer type can only be triggered on a Shopify storefront.
Billing / Payments
Q: Will OneClickUpsell work with Shopify Payments?
A: Yes it will, Shopify Payments is fully supported!
Q: Will OneClickUpsell work with Third-party Credit Card processors supported by Shopify Checkout in my region?
A: Yes it will! Merchants are not limited to Shopify Payments. 😃
Post-purchase upsell offers will be shown to all customers who checkout using any direct third-party credit card processor supported by Shopify Checkout in your region.
Q: Will OneClickUpsell work with digital wallets (Shop Pay / PayPal Express Checkout / Amazon Pay / Apple Pay / G-Pay, etc)?
A: Yes and no. The initial checkout order will work with any digital wallet, including any pre-purchase offers your customer has added. However, if the customer pays for their order using a digital wallet other than Shop Pay or *PayPal Express, no post-purchase upsell offers can be shown at this time.
*Only one post-purchase offer can be bought after Checkout if PayPal Express is used.
Q: Will OneClickUpsell work with off-site payment gateways (Afterpay / Sezzle / Affirm / Klarna / Quadpay, etc)?
A: Yes and no. The initial checkout order will work, including any pre-purchase and/or TY Page offers your customer has added. However, if the customer pays for their entire order using an off-site payment gateway, no post-purchase upsell offers can be shown at this time because Shopify does not yet support it.
Q: Can I offer a one click post-purchase upsell if a subscription product is purchased at Checkout?
A: Yes you can. Due to an API update applied by Shopify on Sept. 20, 2021, initial orders that include a subscription product purchased on Shopify Checkout will now be shown one click post-purchase offer(s) that have a "one-time" product option.
Q: Can I offer a subscription product as a one click post-purchase offer?
A: Yes you can. As of Sept. 29, 2021 subscription products from the "Shopify Checkout Integration" version of the Recharge app can now be offered as one click post-purchase upsells, as long as the initial checkout order doesn't already contain a subscription product. More details
Q: Can I offer a digital product from the Shopify Digital Downloads app as a post-purchase offer?
A: Unfortunately there is a known issue with the Digital Downloads app and OCU post-purchase offers. The Digital Downloads app doesn’t fulfill orders when a post-purchase offer is shown but not bought. Therefore, it's not recommended to use the Digital Downloads app with the OCU app for post-purchase offers as it will cause an issue where the digital file(s) are not attached to the order confirmation, if the customer sees the offer, but doesn't purchase it.
Q: Will Duties or Multi-currency be supported?
A: Yes and no. The initial checkout order will support both. However, post-purchase offers will not be triggered for initial orders that have duties or use multi-currency.
Q: What is multi-currency for Shopify Checkout?
A: This means the order was paid for in a currency other than the one you've set in your Shopify admin (Settings > General > Store currency). More details
Q: Will OneClickUpsell work with Shopify Gift Cards?
A: Yes and no. The initial checkout order will work, including any pre-purchase offers your customer has added. However, if the customer pays for their entire order using a Shopify Gift Card, no post-purchase upsell offers can be shown at this time because Shopify does not yet support it.
*If the Gift Card doesn't cover the Total and the customer uses a Credit Card to pay for the remaining balance, then post-purchase upsell offers will be shown.
Q: In which scenarios will one-click post-purchase offers NOT be shown for the order?
A: For the following scenarios, the one click post-purchase offers will not be presented to the buyer:
The original purchase was entirely paid for with a Gift Card.
The original purchase was entirely paid for with a "Manual" payment method, such as "Cash on Delivery" (COD).
The customer chooses local delivery or local pickup as their delivery method for the order.
The original purchase was entirely paid for with an unsupported "Digital Wallet" type payment method.
The original purchase is for $0 ("free" checkouts).
Any other flow where the original checkout is entirely paid, but Shopify doesn't have a vaulted credit card from the customer on-hand.
Other Limitations and considerations listed by Shopify.
Q: What is the total cost of using OneClickUpsell?
A: The total cost of using OCU is as follows:
Monthly subscription fee based on total upsell revenue + 1% upsell revenue.
Note: Pricing is based on your Total (including Shipping + Taxes) upsell revenue only. In other words, we only charge you based on how much extra revenue the OCU app has made you in a 30-day billing cycle.
Per-transaction fee for each post-purchase offer added.
Transaction fees vary based on your Shopify plan type and on which credit card processor you are using (i.e. Shopify Payments for the Shopify Basic plan is 2.9% + 30¢ USD for each successful credit card charge).
Note: each post-purchase offer the customer buys is considered a separate transaction.
For example: the initial checkout charge is one transaction, Upsell 1 is a second transaction, and Upsell 2 a third transaction. So for an order that contains two post-purchase upsells, there will be three separate credit card transaction fees charged for the order.
Q: Will the customer be required to go back through Checkout and re-enter their information again to buy the post-purchase upsell offer(s)?
A: No. Each post-purchase offer is added to the customer's original order with a single click or tap.
Q: Will the customer be required to re-enter their Payment information again to buy the Thank You Page offer?
A: Yes. When the customer adds the TY Page offer, they're redirected back to the "Payment" step of Shopify Checkout to complete payment for it.
Q: If the customer doesn’t want the post-purchase upsell (closes their browser window after the initial checkout), can I lose my initial sale?
A: No. The one click post-purchase offer is made only after the customer has already completed their initial purchase, so you can never lose your initial sale!
Q: Can the customer bypass the post-purchase offer funnel?
A: Yes. The customer can bypass the post-purchase funnel at any time by clicking the "View order confirmation >" link included at the top of each post-purchase offer page. The customer can also simply close their browser window or tab after completing the initial checkout order.
Q: Can I post-purchase upsell a physical product if only a digital product is purchased at checkout?
A: Yes, technically you can. However, in this situation the customer's shipping address wouldn't be captured at checkout so you wouldn't know where to ship the physical upsell product to, so we don't recommend that. Instead, it's recommended to only use digital products as offers for upsell funnels where digital products are added as triggers.
Q: If the customer attempts to purchase a one click post-purchase offer, but receives an error message (transaction declined), what happens?
A: There are several reasons why a customer can get a "transaction declined" message when attempting to buy a post-purchase offer. The two main reasons are: decline from the bank and decline from the payment processor.
In this case, the post-purchase upsell product is still added to the order when the customer clicks the "Add to Order" button, regardless of whether the transaction was successful or failed.
If the post-purchase transaction was successful, then you'll see an additional transaction in the Order, and the whole order will be marked as paid.
If the post-purchase transaction was failed, then the upsell product will be added, but there will be no additional transaction in the Order and order status will be partially paid.
In this case, the customer receives a special email from Shopify with an explanation that they added a product to the order, but didn't pay for it. The email will include a link they can click to pay for it. This email will be sent by Shopify automatically for these cases.
Q: Does OCU work with 3rd Party Fulfillment Apps or Services that fulfill the order immediately (auto-fulfillment) after it's created?
A: Yes! Due to the "Fulfillment Holds" update applied by Shopify on May 3, 2021 OCU should now work smoothly with those 3rd party fulfillment apps and services. More details
Q: How many one click post-purchase offers can I make to a customer per order?
A: You can present a maximum of 2 post-purchase offers per order (i.e. you can either present two consecutive upsells, or one upsell followed by one downsell).
Q: Can I make an offer on the Thank You Page / Order Confirmation Page?
A: Yes you can!
Q: Do Discount codes applied to the Shopify Checkout affect the one-click post-purchase Upsell/Downsell product price?
A: No. The Discount code applied at Shopify Checkout applies to the item(s) included in the Checkout only. Post-purchase offer page(s) have their own "Discount" functionality which can be applied on a page-by-page basis, for each page separately.
Q: How will the post-purchase offer sequence be presented to my customers?
A: Upsell 1 from the funnel will be shown first. If the customer buys Upsell 1, then Upsell 2 will be shown next. If the customer declines Upsell 1, then your Downsell will be shown next instead of Upsell 2.*
Note: in both cases, the customer will be taken to the Shopify Order Confirmation page after the second offer has been presented.
*Assuming you have added all 3 post-purchase offers to your funnel (recommended).
Q: How many pre-purchase offers can I make to a customer per order?
A: You can present 1 pre-purchase upsell popup on the Cart Page or on the Product page if your Theme uses an AJAX Cart. Multiple offers can be made from the popup as well!
Q: What is a Trigger Product?
A: A “Trigger Product” is a term we use to identify the store product(s) that cause a particular Upsell Funnel to be displayed. You get to select your Trigger Product(s) and which offers they display each time you create or edit a new Upsell Funnel.
Q: What is the difference between an upsell and a downsell?
A: In this context, an upsell is a complementary product you offer your customer after their initial purchase. A downsell is a lower-priced option shown after an upsell is declined.
Q: Will I be able to track post-purchase offer revenue and conversions in Google Analytics, Facebook Pixel or other Third-party analytics?
A: Yes. Due to the new "Post-purchase page" additional scripts field added to Shopify admin on Oct. 20, 2021 it is now possible to track post-purchase offer conversions back to 3rd party analytics. More details.
Q: Will the Initial Order Purchase conversion be tracked on the Post-Purchase offer Page?
A: For natively integrated analytic services that use the Shopify Pixel API (such as Google Analytics, Facebook, Pinterest and Snap) the purchase event and value for the initial purchase will be recorded when the first post-purchase page loads.
For the Shopify Facebook Pixel integration for example, the "Purchase" conversion event fires when the first post-purchase page loads, to report data about the initial purchase to Facebook. For the native Shopify Google Analytics integration a "Completed Order" event fires for the initial purchase when the customer lands on the first post-purchase page.
For any other tracking service that utilizes the Order Confirmation page and a tracking script (like Google Adwords), the conversion event would instead normally fire when the Shopify "Order Confirmation" page is landed on and not on the first post-purchase upsell page.
However, due to the new "Post-purchase page" additional scripts field added to Shopify admin on Oct. 20, 2021 it is now possible to track initial checkout conversions when the first post-purchase upsell page loads. After you add a post-purchase page script, you need to adjust your order status page script to ignore events that are already captured by the post-purchase page script. More details.
Q: Is there a free trial available to test out OneClickUpsell?
A: Yes! OCU comes with a 30-day free trial through the Shopify app store. You can start your trial here.
Q: If I've added OCU and another/different post-purchase upsell app for testing and/or comparison on my store at the same time, will both apps work?
A: Only one post-purchase app can work on your Shopify Checkout at a time. To make OCU your active post-purchase app, select "One Click Upsell - Zipify OCU" in your Shopify admin "Checkout" settings. More details here
Q: Should I purchase OneClickUpsell if I have a new website?
A: Absolutely! OCU can help you increase average order value immediately so you get the full value from every customer, right from the start.
Q: What will I need for the Bonus 14-email sequence?
A: Some sort of email service provider (ESP) or customer relationship management (CRM) software.
Q: Will I receive tech support?
A: Yes! You will receive full in-app and email tech support as long as you are a subscriber.
Q: Do I need a developer or designer?
A: No. You can easily customize your OCU offer page through the built-in Offer Page Editor.
Q: Is OneClickUpsell mobile responsive?
A: Yes. In addition to desktops and laptops, OCU works seamlessly on tablets and smartphones as well.
Q: Can I use OCU on multiple Shopify stores?
A: Your subscription to OneClickUpsell is good for use on only one Shopify store. If you want to use OCU on multiple Shopify stores you will need to purchase multiple subscriptions.
Q: What if I am unhappy with the application?
A: OneClickUpsell comes with a 30-day free trial. If you're not delighted with the app, simply delete it from your store before the trial ends and you won't be charged.
Q: Does OneClickUpsell work on eCommerce platforms other than Shopify?
A: No. OneClickUpsell is an application exclusively for the Shopify platform.