⚠️ Kinnekt is currently in a closed-BETA. If you'd like to be a BETA user, please reach out to our support at firstname.lastname@example.org ⚠️
We're currently working on an in-app import functionality for Kinnekt, but it's not ready just yet. In the meantime, follow the steps below if you're migrating from another SMS app or service and need to import your existing SMS Subscriber list.
⚠️ All subscribers must have given consent for SMS marketing and you must adhere to all TCPA guidelines.
Download a CSV file of your subscribers from your SMS app or service.
The format of the CSV file should be the following:
Phone number (mandatory) - Standard format, including country code
Country - In the 2-letter ISO format
External ID - ID of the External source (if applicable)
Email your CSV file to email@example.com with the subject line "SMS Subscriber List"
In your email, let us know which app or platform was used to build the list (Postscript, SMSBump, Klaviyo, Attentive, etc) and include the following confirmation text:
I confirm and agree that I have received express written consent from this subscriber list to send recurring marketing and/or SMS messages to. This list of subscribers has agreed to receive automated marketing messages from (Store Name). I also agree to adhere to all TCPA guidelines for SMS compliance.
We'll work on importing your list to your Kinnekt app and reach out via email with a confirmation as soon as it's completed. This process typically takes 2 - 4 working days.
Please reach out to us in Support Chat if you have any questions we can help with!