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AI generation failed or got stuck

Written by ZP Support Team
Updated over a week ago

If AI generation fails or shows an error, try these steps:

  1. Check your product data β€” Make sure your products have titles and descriptions. The AI cannot generate a quiz from a catalog of empty or near-empty product listings.

  2. Try different settings β€” Switch to a different quiz style or reduce the tree depth to simplify the generation task.

  3. Try again β€” Occasional failures can happen due to AI service timeouts. Click "Generate Quiz" again.

  4. Check the My Quizzes page β€” If a partially generated quiz was created, you can delete it and start fresh.

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