Yes! OCU comes with a 30-day free trial through the Shopify app store. You can start your trial here.

While we hope to answer a lot of your questions here with links to our super detailed tutorials along the way, we also have a wonderful support team you can access within our in-app chat or email! Reach out to us anytime if you have any questions!

A “Trigger” is a term we use to identify the store product(s) or cart condition(s) that cause a particular Upsell Funnel to be displayed. You get to select your Trigger Conditions and which offers they display each time you create or edit a new Upsell Funnel. Check out this help doc for more information on setting up funnel conditions and triggers.

We don’t limit the number of funnels you can create! You can set up a funnel for each of the products on your store. You can also set the funnel to trigger based on if a product is in a specific collection, the number of items in the cart, the total value of the items in the cart, or even your customer's location!

If an order contains multiple OCU trigger products, the upsell funnel that will be shown to the customer is determined by the Funnel Priority setting. In this case, the trigger product associated with the funnel with the highest priority will determine what is shown to your customer.

You can present 1 pre-purchase upsell popup on the Cart Page and/or on the Product page. The pre-purchase offer can contain multiple products as well! Click here to learn more about multi-product offers.

You can present a maximum of 2 post-purchase offers per order (i.e. you can either present two consecutive upsells, or one upsell followed by one downsell).

Upsell 1 from the funnel will be shown first. If the customer buys Upsell 1, then Upsell 2 will be shown next. If the customer declines Upsell 1, then your Downsell will be shown next instead of Upsell 2.

We recommend adding all 3 post-purchase offers to your funnel to maximize AOV. Click here to check out a sweet diagram of the offer sequence that we made for you!

An upsell is an offer for more products after the initial purchase, either at a discounted rate or as a part of a bundle. A downsell is an offer shown if a customer has declined the first upsell. Typically, the downsell is a lower-priced option compared to what you've just offered.

Shopify Plus merchants with “Checkout extensibility” enabled can offer In-Checkout offers. Please check out our help document, or reach out to our Support team for more information.

You can! We have high-converting Thank You Page offers that can be configured to Show on the Shopify TY Page (Order Confirmation). Check out this article for more about how those offers work.

A Post-Purchase offer can be accepted with one click - the customer does not have to re-enter their payment information a second time. If the customer accepts a Thank you Page offer, they will be redirected back to the final page of the Shopify checkout to re-enter their payment information to make the purchase.

Solo entrepreneurs find our intuitive design, knowledge base, and AI recommendations (in beta) so well done they go the DIY route. Larger teams tend to have a team member delegated to build OCU upsells. You can also enlist the assistance of an Account Manager on our OCU Plan for expert strategy and ongoing funnel optimization planning.

What is OCU Plus? Click here for details and pricing.

All post-purchase offers are added to the original Shopify order through Shopify’s edit order API. So you and your customers don’t have to worry about managing multiple orders or shipments.

Shopify’s Fulfillment API puts the order on hold and releases it automatically once the post-purchase sequence is finished. This means OCU will work smoothly with most 3rd party fulfillment apps as long as they are using the Shopify Fulfillment API. Learn more.

No. The one-click post-purchase offer is shown only after the customer has already completed their initial purchase, so you can never lose your initial sale!

Yes. The customer can bypass the post-purchase funnel at any time by clicking the "View order confirmation >" link included at the top of each post-purchase offer page. The customer can also simply close their browser window or tab after completing the initial checkout order.

Yes. There are a number of reasons why the customer’s payment can be declined. In that case, the post-purchase offer will still be added to the order and you’ll have an opportunity to collect payment from the customer through a payment URL. More details on what happens with Partially Paid orders are here.

No. The Discount code applied at Shopify Checkout applies to the item(s) included in the Checkout only. Post-purchase offer page(s) have their own "Discount" functionality which can be applied on a page-by-page basis, for each page separately.

Product page widget and Pre-Purchase offers are added to the original cart and can be paid for using any payment method available on your Shopify Checkout.

Post-Purchase offers are designed so that the customer does not have to enter their payment information a second time to accept the offer.

This means we are limited to Shopify’s supported payment methods which can be tokenized: Direct Credit Processors, Shopify Payments, Shop Pay and PayPal Express. More information on what’s supported for Post-Purchase offers can be found here.

Thank you Page offers are added to the final page of the Shopify checkout to be paid for. This means the customer can pay for that item using any payment method that is available on your Shopify checkout.

If the customer pays for their entire order using a Shopify Gift Card, no post-purchase upsell offers can be shown at this time because Shopify does not yet support it. If the Gift Card doesn't cover the Total and the customer uses a Credit Card to pay for the remaining balance, then post-purchase upsell offers will be shown.

If your customer's order is charged in a currency that is not your main currency or duties have been charged on that order, post-purchase & TY Page offers will be skipped. This is a limitation of Shopify’s checkout. Click here for more information.

For natively integrated analytic services that use the Shopify Pixel API (such as Google Analytics, Facebook, Pinterest and Snap) the purchase event and value for the initial purchase will be recorded when the first post-purchase page loads.

For all other tracking services, you can use the additional scripts field of the Shopify admin to add scripts to the Post-Purchase offer page. You’ll have to update your order status scripts when you do this and we have lots of details about that here.

Yes. With the "Post-purchase page" additional scripts field within Shopify, it is possible to track post-purchase offer conversions back to 3rd party analytics. More details.

You should receive the sequence after your 30-day trial for OCU is completed.

You will need some sort of email service provider (ESP) or customer relationship management (CRM) software.

Absolutely! OCU can help you increase average order value immediately so you get the full value from every customer, right from the start.

Yes. In addition to desktops and laptops, OCU works seamlessly on tablets and smartphones as well.

Only one post-purchase app can work on your Shopify Checkout at a time. To make OCU your active post-purchase app, select "One Click Upsell - Zipify OCU" in your Shopify admin "Checkout" settings. More details here

There is a pre-purchase upsell incompatibility issue between OCU and apps that auto-apply discounts (Vitals, Revy, Route, etc) because they work with cart updating and discounts. We suggest using either OCU pre-purchase upsells or a different bundle/pre-purchase app instead for pre-purchase offers on your store. You can still use one-click post-purchase upsell offers and the TY Page offer in both cases.

No. Code customizations that are applied to the checkout.liquid file will not be inherited by the post-purchase page(s).

Yes and no. OCU post-purchase and TY Page offers will work with a headless implementation, since they're an extension of Shopify Checkout. Pre-purchase offers won't work though, as that offer type can only be triggered on a Shopify storefront.

Products have to be active and visible in your Online Store channel to be used as trigger products and upsells in OCU. However, we do have a workaround, click here for details in this helpful article!

Yes, you can! Initial orders that include a subscription product purchased on the Shopify Checkout will be shown one-click post-purchase offers that have a “one-time” product option.

As for post-purchase offers, subscription products from the "Shopify Checkout Integration" version of supported subscription apps can be offered as one-click post-purchase upsells, as long as the initial checkout order doesn't already contain a subscription product. Click here for additional details.

Yes, technically you can. However, in this situation, the customer's shipping address wouldn't be captured at checkout so you wouldn't know where to ship the physical upsell product to, so we don't recommend that. Instead, it's recommended to only use digital products as offers for upsell funnels where digital products are added as triggers.

Absolutely! We have a detailed help document that covers how billing works for OCU, Click here for more details.

Your subscription to OneClickUpsell is good for use on only one Shopify store. If you want to use OCU on multiple Shopify stores you will need to purchase multiple subscriptions.

OneClickUpsell comes with a 30-day free trial. If you're not delighted with the app, simply delete it from your store before the trial ends and you won't be charged.

No. OneClickUpsell is an application exclusively for the Shopify platform.